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We're currently hiring for the following positions:


Customer Service Representative

Full-time position

Job Summary

  • Assists with live chat, complaints, orders, errors, account questions, billing, cancelations, and other queries
  • Resolve customer complaints via phone, email, mail, or live chat
  • Use telephones/Cellular devices to reach out to customers and verify account information
  • Greet customers warmly and ascertain problem or reason for calling
  • Place, cancel or edit customer orders
  • Assist with placement of orders, refunds, or exchanges.
  • Take payment information and other pertinent information such as addresses and phone numbers for orders
  • Answer questions about how our services work, requirements for deliveries, etc.
  • Suggest solutions when a problem arises
  • Inform customer of deals and promotions
  • Sell products and services
  • Utilize computer technology to handle high call volumes
  • Work with customer service manager to ensure proper customer service is being delivered
  • Go the extra mile to engage customers

Requirements:

  • Proven customer support experience
  • Strong phone contact handling skills and active listening
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively
  • High school diploma or equivalent; college degree preferred
  • Experience in a fast-paced culinary environment
  • Experience in a high-volume production facility is a plus
  • Reliable transportation

We offer our full-time employees:

  • Competitive salary
  • Health benefits after 90 days
  • 401k with employer contribution
  • Paid time off
  • 50% off all meal orders
  • Shift meal provided

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Overnight Meal Packer

Full-time position

Hours: 8pm - 6am | Saturday & Sunday, 10pm - 6 am | Monday & Wednesday

Job Description:

  • Prepare all food items as directed in a sanitary and timely manner.
  • Follow plating & procedure specifications.
  • Store food properly, operating food processing equipment, maintaining supplies, mixing ingredients, and assessing food items quality.
  • Clean and maintain station in practicing good food safety and sanitation.
  • Assist with the cleaning and organization of the plating room and equipment.
  • Maintain a clean and orderly workstation by sanitizing surfaces and taking out the trash, etc.
  • Ability to push, pull, lift, or carry up to 50 lbs. Ability to push, pull, lift, or carry up to 1,000 lbs. with the aid of a rolling cart made available by the company.
  • Ability to withstand extreme temperatures in the plating room work environment, the temperature in the cold room is consistently below 39 degrees. 
  • Must have the ability to communicate effectively with associates and management team.

Requirements:

  • Experience in a fast-paced culinary environment
  • Attention to detail
  • Must be able to stand for long periods of time
  • Experience in a high-volume production facility is a plus
  • Reliable transportation

We offer our full-time employees:

  • Competitive salary
  • Health benefits after 90 days
  • 401k with employer contribution
  • Paid time off
  • 50% off all meal orders
  • Shift meal provided

ECB_Apply Now_Button_V1 


Meal Packaging & Expediting Staff

Full-time position

Sun, Mon, Tues, Thurs: 7 am-4 pm (approximate hours)

Requirements:

  • Experience in a fast-paced culinary environment
  • Attention to detail
  • Must be able to stand for long periods of time
  • Experience in a high-volume production facility is a plus
  • Reliable transportation

We offer our full-time employees:

  • Competitive salary
  • Health benefits after 90 days
  • 401k with employer contribution
  • Paid time off
  • 50% off all meal orders
  • Shift meal provided

ECB_Apply Now_Button_V1 


 

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