Frequently Asked Questions
Q- I can't check out! Help?!
A- If you’re not seeing pick up / delivery options appear when attempting to complete check-out, it's because you don’t have your profile completely filled out. You MUST create a profile on the website if you want your order to go through. Go to the bottom of the page and under my account click “My Profile” and make sure you have a name, email, phone, and address. (Yes, you DO need to fill out an address even if you are pick up.)
Q- How do I re-order?
A- We offer a simple way to re-order the same meals as your previous purchase (specials may change) when logged into your account. Please ensure that you have selected the correct meals before submitting!
Q- Why can't I select delivery?
A- If you do not have the 5 meal minimum for delivery in your cart, delivery will not be a check out option for you. Add a few meals and watch the magic happen.
Q- It's 8 PM, do you know where my order is?!
A- Our delivery window is approximately 3-10 PM on Sunday, Monday, and Thursday. We specifically do not promise food will be there by a certain time because we process thousands of meals on delivery days, and our drivers are responsible for hundreds of meals. Your meals are made FRESH the morning of delivery, and they are loaded into our delivery drivers' vehicles as soon as they are ready. Please be patient with us.
Q- Can you cater to my exact nutritional needs?
A- While we can definitely make minor adjustments to orders regarding dietary restrictions, due to the massive quantity of meals we produce, we do not feel comfortable with that kind of power. Chances are, we have something that will suit you. Please consult your physician if you have medical or dietary restrictions. What we CAN do for you is create custom meals, but it takes a little more effort on everyone's part. They cannot be processed through the website, and all special requests for custom meals must be directed to email@example.com
Q- Will you please make me a meal plan?
A- Our main goal at the Bro is to provide clean, preservative free, convenient, healthy options. We like to leave decisions about your daily sustenance up to you, or better yet, a dietician, nutritionist, or personal trainer. If you'd like to explore personalized meal plan options, please send an inquiry to firstname.lastname@example.org
Q- Will I lose weight if I eat nothing other than Bro Meals?
A- Our meals are broken down into categories- Lean, Clean, and Mean. Meals lower in carbohydrates, and higher in protein are, in all likelihood, your best bet. That being said, weight loss depends upon your lifestyle and exercise choices, and one size does NOT fit all.
Q- Do you deliver outside of the Tri-State Area? Say, Texas? Michigan? Canada?
A- Global Domination in the meal prep game is on the horizon. But for right now, we are limited to central and northern NJ, Northern Regions of Philadelphia, the five boroughs of NYC, and Nassau County Long Island.
Q- Where do I pick up my food?
A- You can pick up your food at 260 South St, Freehold, NJ 07728 (South Gate Manor) Mondays and Thursdays after 3 PM. Any custom orders will be available for pickup after 5 PM.
Q- Bros? You may have undercooked that steak.
A- Though the doneness of steak has been the subject of debate amongst many bros over the years, yours looks like that for a reason. Our meals are slight, slightly undercooked so that when you at home reheat them, their deliciousness and taste integrity are not totally destroyed. There are no nasty preservatives in our food. Fish meals must ALWAYS be heated when you receive them.
Q- Can I swap out one menu item for another?
A- If sweet potatoes aren’t your thing, or the thought of asparagus pee gives you hives, many of our meals have options to swap out or exclude starches, proteins, or veggies.
Q- How long does the food stay fresh?
A- Meals are fresh FOUR days in the refrigerator, and UP TO one month in the freezer. Because our containers are pre-punctured, (so the food can steam itself when heated), we recommend transferring them to an airtight container if you choose to freeze them.
Q- Can the meals be frozen?
A- Yes, they can be frozen for up to one month and do not have to be defrosted. When ready to eat, just heat them up for a little longer than the normal recommended 2 minutes. For freshest quality, do not freeze seafood or salad. We also recommend to put these meals in the freezer the day you receive them to have it frozen at the meals freshest date.
Q- WHERE ARE THE MACROS?!
A- Fat, Protein, and Carbohydrates for each meal can be found at the bottom of each meal's page.
Q- Can I pay cash on delivery?
A- Our drivers deliver hundreds of meals on delivery days. For their safety and sanity, cash is not permitted as delivery payment.
Q- HELP! How do I heat this stuff up?
A- Throw that bad boy in the microwave, 2-3 minutes with the top on OR remove your meal from the plastic container and cook in the oven at 350° for ten minutes.
Q- Can I track my delivery?
A- Your driver will text you when he or she leaves our facility, and again when they are about 20 minutes away. If a text back is delayed, don’t panic. They are driving vans full of precious cargo and can’t always make it to the phone. We haven’t forgotten you.
Q- I live in New York - how does the food stay fresh during delivery routes?
A- Drivers delivering food to Northern NJ and NY are actually piloting refrigerators on wheels. Your food is kept cool in a temperature-regulated van.
Q- When do you deliver to my area?
A- NJ Deliveries for Essex, Hudson, Middlesex, Monmouth, Ocean, Somerset & Union County, as well as PA deliveries are made SUNDAYS and THURSDAYS, while New York deliveries and Northern NJ Deliveries for Bergen, Hunterdon, Mercer, Morris & Passaic County are made MONDAYS and THURSDAYS.
Q- If I want to order items in bulk, can I just order 2 pounds of chicken?
A- All bulk orders must meet a minimum total of $50.00. You can view the available products and quantities on our Catering page.
Q- I have a SEVERE lactose, nut, and wheat allergy. If I look at a dairy cow my throat closes. Will I survive if I place an order?
A- As always, we recommend using your best judgment. Allergens are listed on our menu, but our meals ARE prepared on shared equipment. If the thought of lactose makes your stomach turn, please use your personal experience and discretion. The majority of our meals are gluten free.
Q- Do I need to be home when the food is dropped off?
A- Nope. If you will not be home, just leave instructions for your driver in the comments section when you check out. Remember to leave your cooler bag out. Either select that you need a cooler bag at checkout or leave a delivery comment that you have previously purchased one.
Q- The date I want my meal is no longer available. Can I still place my order?
A- Our greatest priority is quality control. When you place late orders, bros everywhere cry. Last minute orders can mess with our cooking production, meaning people who ordered on time may suffer unintentionally. Not the bro move. We kindly ask that you place your orders before the deadline.
Q. I thought there was a discount for paying cash at pick up, but it says meals are $9.99. Why?
A- Don't worry! The meal price to pick up and pay cash is still $8.50. The discount will be applied at checkout.