FREQUENTLY ASKED QUESTIONS

  • A - If you're not seeing pick-up or delivery options appear when attempting to complete check-out, it's likely because you don't have your profile completely filled out. You MUST create a profile on our website if you want your order to go through. Go to the bottom of the page and under my account click "My Profile" and make sure you have your name, email, phone, and address filled in. (Yes, you DO need to fill out an address even if you are picking your order up.)

  • A - We offer a simple way to re-order the same meals as your previous purchase (specials may change) when logged into your account. Please ensure that you have selected the correct meals before submitting!

  • A - If you do not have the 5 meal minimum for hand delivery in your cart, delivery will not be a checkout option for you. Add few meals and watch the magic happen. If you do not have 6, 8, or 16 meals exactly in your cart for UPS shipping, shipping will not be an option for you. Please bring your cart total to 6, 8, or 16 meals and continue through checkout.

  • A - Yes, we can give you an approximate 1-hour time frame window! Please call customer service at 866-258-1890. Please keep in mind this is a courtesy window and the window may change due to unforeseen circumstances.

  • A - Our meals are broken down into various categories. Meals lower in carbohydrates, and higher in protein are, in all likelihood, your best bet. That being said, weight loss depends upon your lifestyle and exercise choices, and one size does NOT fit all.

  • A - You can pick up online orders at our Freehold, NJ location. The address is 260 South St, Freehold, NJ 07728 (South Gate Manor) on Monday, Tuesday & Thursday after 3PM.

  • A - Though the doneness of steak has been the subject of debate amongst many bros over the years, yours looks like that for a reason. Our meals are slightly, slightly undercooked so that when you at home reheat them, their deliciousness and taste integrity are not totally destroyed. There are no nasty preservatives in our food. Fish meals must ALWAYS be heated when you receive them.

  • A - If sweet potatoes aren’t your thing, or the thought of asparagus pee gives you hives, many of our meals have options to swap out or exclude starches, proteins, or veggies.

  • A - Since there are no preservatives added to any of our meals, our meals are fresh up to FOUR days in the refrigerator. Please use by the best by date provided on each meal.

  • A - Calories, fat, protein, and carbohydrates for each meal can be found at the bottom of each meal's page. We also have new food labels available on each meal as well.

  • A- Our drivers deliver hundreds of meals on delivery days. For their safety and sanity, cash is not permitted as delivery payment.

  • A - Throw that bad boy in the microwave, 2-3 minutes with the top on OR remove your meal from the plastic container (the container is NOT oven safe!) and cook in the oven at 350° for ten minutes. For more detailed heating instructions click here.

  • A - Your driver will text you when they leave our facility, and again when they are about 20 minutes away. If a text back is delayed, don’t panic. They are driving vans full of precious cargo and can’t always make it to the phone. We haven't forgotten you.

  • A - All of our drivers are piloting "refrigerators on wheels". Your food is always kept cool in a temperature-regulated van.

  • A -You can find a complete list of our delivery zones & schedule HERE.

  • A - As always, we recommend using your best judgment. Allergens are listed on our menu, but our meals ARE prepared on shared equipment. If the thought of lactose makes your stomach turn, please use your personal experience and discretion. The majority of our meals are gluten-free.

  • A - Nope. If you will not be home, just leave instructions for your driver in the comments section when you check out. Remember to leave your cooler bag out. Either select that you need a cooler bag at checkout or leave a delivery comment that you have previously purchased one.

  • A - Let us see if we can accommodate your request, please call customer service at 866-258-1890.

  • A - Bro Points are part of our exciting rewards program. Find out more about the Rewards Program.

  • A - You will have to add 6, 8 or 16 meals to your shopping cart to be able to check out with shipping in our ship zones. The date that you select is the date it will ship out of our facility on, you will receive your meals the following day before 8 p.m. Due to the constrains to the box, it must be 6, 8 or 16. Our meals are shipped via UPS in an insulated cooler box with a block of ice. Your meals will remain fresh during transportation and are shipped directly to your front door.

  • A - Your delivery will come via UPS ground shipping.

  • A - All UPS Deliveries will be made on Tuesdays, Wednesdays and Fridays by 7pm.

  • A - You will receive an email with your tracking number prior to your meals leaving the facility.

  • A - Please make sure that you have either 6, 8 or 16 meals in your cart. Any other amount of meals will not let you select shipping at checkout.

  • A - Our cost for shipping is $10.00 per shipping delivery. These fees are assessed directly from UPS not Eat Clean Bro, so we are not able to adjust these costs. If your shipping order is over $150 and needs to be shipped in two boxes, we will cover the shipping fee for one box.

  • A - Deliveries can be rescheduled or cancelled if you contact customer service within 24 hours of placing your order (info@eatcleanbro.com OR 866-258-1890). Please note, if you do not contact us at least 24 hours before your scheduled shipping date we will be unable to cancel the order. Order cancellations/reschedules on the day of delivery selected will be subjected to a 50% restocking fee. Orders that are not picked up as cash/credit will also be subjected to a 50% restocking fee.

  • A - DYes! Your meals will still be ready for pick up. However, if this is NOT picked up by the end of the following day, these meals will be put back into our refrigerator to sell. Please keep in mind that any orders that are not picked up will be subjected to a 50% restocking fee.

  • A - Please contact customer service (info@eatcleanbro.com OR 866-258-1890) within 24 hours of receiving your delivery so we can help you bro!

  • A - If you live in a residential complex where your front door is not accessible without approved access or will not be home to receive your delivery, we recommend that you contact Eat Clean Bro so we can ensure proper delivery.

  • A - Yes! You can shop the fridges daily at our 2 locations: Freehold, NJ: 260 South Street, Freehold, NJ 07728. Point Pleasant, NJ: 3245 Route 88, Point Pleasant, NJ 08742 Please see our schedule page for hours and contact information.